Refund Policy

Last updated: January 24, 2026

1. Our Commitment to You

At Trocador, we are committed to your success and satisfaction. We understand that investing in education is an important decision, and we want you to feel confident in your purchase. That's why we offer a comprehensive 30-day money-back guarantee on our Web Development Course.

This Refund Policy outlines the terms and conditions for requesting and receiving a refund. This policy is operated by SANTOS GABRIELA DE ANDA DE ALBA.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of your purchase. If you are not completely satisfied with our course for any reason, you may request a full refund within this period.

Key points of our guarantee:

  • The 30-day period begins from the date of purchase (the date your payment is processed)
  • Refund requests must be submitted within the 30-day window
  • Refunds are processed to the original payment method
  • No questions asked - we respect your decision

3. How to Request a Refund

To request a refund, please follow these steps:

  • Step 1: Send an email to support@trocador.us with the subject line "Refund Request"
  • Step 2: Include the following information in your email:
    • Your full name (as used during purchase)
    • Email address associated with your account
    • Date of purchase
    • Order number or transaction ID (if available)
    • Reason for refund (optional, but helpful for us to improve)
  • Step 3: We will acknowledge receipt of your request within 24-48 business hours
  • Step 4: Once approved, your refund will be processed within 5-10 business days

4. Refund Processing Time

Once your refund request is approved:

  • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
  • PayPal: 3-5 business days
  • Other Payment Methods: Processing times may vary depending on your financial institution

Please note that while we process refunds promptly on our end, the actual time for funds to appear in your account depends on your bank or payment provider.

5. Eligibility for Refunds

You are eligible for a refund if:

  • Your refund request is submitted within 30 days of purchase
  • This is your first purchase of our course (not a repeat purchase after a previous refund)
  • You have not violated our Terms of Service

6. Non-Refundable Situations

Refunds may not be granted in the following situations:

  • Requests made after the 30-day guarantee period has expired
  • Repeat purchases by users who have previously received a refund for the same course
  • Accounts that have been terminated due to violation of our Terms of Service
  • Purchases made with promotional codes or as part of special offers that explicitly stated no refunds

7. What Happens After a Refund

Once your refund is processed:

  • Your access to the course materials will be revoked
  • Any certificates issued will be invalidated
  • You will no longer have access to the course community
  • You will receive an email confirmation of your refund

8. Partial Refunds

We generally do not offer partial refunds. Our policy is designed to provide a full refund within the guarantee period. If you have specific circumstances that require consideration, please contact us and we will review your situation on a case-by-case basis.

9. Chargebacks and Disputes

We encourage you to contact us directly at support@trocador.us before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving any issues promptly and fairly.

Initiating a chargeback without first contacting us may result in:

  • Delays in resolution
  • Additional fees that may affect your refund amount
  • Restriction from future purchases

10. Exchanges

We currently do not offer exchanges for different products or services. If you would like to purchase a different offering, please request a refund for your current purchase and make a new purchase separately.

11. Technical Issues

If you are experiencing technical difficulties accessing the course content, please contact us at support@trocador.us before requesting a refund. Our support team is available to help resolve most technical issues, and we want to ensure you can fully benefit from the course.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The refund terms that apply to your purchase are those that were in effect at the time of your purchase.

13. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

We typically respond to all inquiries within 24-48 business hours.

14. Your Satisfaction Matters

We truly want you to succeed in your web development journey. If there's anything we can do to improve your experience before you decide to request a refund, please let us know. We value your feedback and are always looking for ways to enhance our course and support.